Study in Indonesia: A New Perspective and Conceptual Framework for Increasing Customer E-Loyalty in E-Commerce
نویسندگان
چکیده
This paper aims to provide a new conceptual framework perspective on how boost customer e-loyalty in e-commerce. A literature review was performed this study as an approach, the findings of contribute development for factors that influence offers seven research propositions well recommendations future empirical research. Keywords: E-Service Quality, E-Recovery Service E-Trust, Perceived Enjoyment, E-Satisfaction-E-Loyalty
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ژورنال
عنوان ژورنال: Journal of International Conference Proceedings
سال: 2022
ISSN: ['2621-993X', '2622-0989']
DOI: https://doi.org/10.32535/jicp.v5i1.1818